License Activation
How to activate your WP Comply Pro license, manage sites, and troubleshoot activation issues.
Finding your license key
After purchasing WP Comply Pro, your license key is delivered in two ways:
- Thank-you page: Immediately after payment, you’ll see your license key and a download link on the confirmation page
- Email: Paddle (our payment processor) sends a receipt email containing your license key and download link. The same email also contains a personal link to your Paddle customer portal, where you can view your license key at any time
Your license key looks like this: sub_01XXXXXXXXXXXXXXXXXXXXXXXX
Activating your license
- Install and activate the WP Comply Pro plugin
- In WordPress admin, go to WP Comply → Settings → License
- Enter your license key in the License Key field
- Click Activate
- You’ll see a green “License Active” confirmation
License types
| Plan | Sites allowed |
|---|---|
| Pro | 1 site |
| Agency | 25 sites |
Pro (1 site)
Your license key can be activated on one WordPress installation. To move your license to a different site, deactivate it first (see below).
Agency (25 sites)
Your license key can be activated on up to 25 WordPress installations simultaneously. Each activation is tied to the site’s domain name.
Deactivating a license
To move your license to a different site or free up an activation slot:
- Go to WP Comply → Settings → License
- Click Deactivate License
- The activation slot is freed immediately
If you no longer have access to the WordPress installation, contact us at [email protected] and we’ll free the activation slot for you.
What happens after purchase
- Immediately: You receive a receipt email with your license key and download link
- Install: Download and install the Pro plugin ZIP
- Activate: Enter your license key in plugin settings
- Scan: Run your first scan to see Pro features in action
- Fix: Use AI auto-fix and runtime fixes to resolve issues
Managing your subscription
All subscription management is handled through Paddle. Open the customer portal link included in any Paddle receipt email to:
- Update payment method
- Cancel subscription
- View and download invoices (including VAT receipts)
To upgrade your plan, contact us at [email protected] — we’ll prorate the difference for the remaining time on your subscription.
Troubleshooting
”Invalid license key”
- Verify you copied the full key, including the
sub_prefix - Check for trailing spaces
- Ensure you’re using the Pro plugin (not the free version from WordPress.org)
“Activation limit reached”
- You’ve used all activation slots for your plan
- Deactivate an existing site first (from the WP Comply → License screen on that site), or upgrade your plan
- If you can’t access an old site, contact us at [email protected] and we’ll free the slot for you
”License expired”
- Your annual subscription has ended
- Renew through the customer portal link in your most recent Paddle receipt email
- The plugin continues to work but stops receiving updates and Pro features are disabled
Need help?
Contact us at [email protected] — we typically respond within 24 hours on business days.